Refund & Returns Policy

Thank you for shopping at mollydress.com. We want you to be completely satisfied with your purchase. Please read our return and refund policy carefully.

📅 30-Day Return Policy

You have 30 days from the date of delivery to request a return.

To be eligible for a return:

  • The item must be unworn, unused, with tags attached, and in its original packaging.

  • You must provide the receipt or proof of purchase.

To initiate a return, please contact us at info@mollydress.com.
Once your return is approved, we’ll provide a return shipping label and detailed instructions on how and where to send your item.

❗ Items returned without prior approval will not be accepted.

You may also contact us at any time regarding return-related questions.

🔧 Damaged or Incorrect Items

Please inspect your order upon delivery. If the item is:

  • Defective

  • Damaged

  • Incorrect

Contact us immediately at info@mollydress.com so we can evaluate the issue and resolve it as quickly as possible.

🚫 Non-Returnable Items

The following items cannot be returned:

  • Items marked as FINAL SALE, CLEARANCE, or PROMOTIONAL

  • Items with discounts greater than 30%

⚠️ Partial Refunds May Be Granted If:

  • The item shows visible signs of use.

  • It is not in its original condition (e.g., damaged, missing parts not due to our error)

  • It is returned more than 30 days after delivery.

💰 Refund Process

Once your returned item is received and inspected, we’ll notify you of the approval status.
If approved, your refund will be issued to your original payment method.

🔁 Step-by-Step Refund Instructions

  1. Contact info@mollydress.com to request a return/refund.

  2. Our support team will respond within 1 business day with return details.

  3. Ship the item to the provided address.

  4. Once received and inspected, your refund will be processed within 3 business days.

📌 Important Notes

  • All returns must include original packaging and accessories.

  • For non-quality-related issues, return shipping costs are the customer’s responsibility.

  • Items that do not meet the above requirements may be rejected.

  • Refund requests under the 30-day policy expire 30 days after the warranty claim is made.

  • For non-quality issues beyond the 30 days, returns will not be accepted.

📞 Contact Us

Email: info@mollydress.com
Phone: +1 (938) 837-1719
Address:
2549 Brazilia Court
Punta Gorda, Florida 33950
United States